faq

Do your products contain any animal or by products?

Our products are all natural and made with vegan free, organic products. We do not use any animal or by products.
How long days it take to ship products?

Products take 2-3 days to ship once the order is received however due to covid-19 shipping time frames may differ due to carrier processing timelines. You will reeive a notification when product has shipped.
What ingredients are in the scented creams?

The scented creams mainly contain water, glycerin, almond oil, vitamin e, vitamin c, and color shimmer. Use after showers or for daily use to moisturize and reduce blemishes over time (do not put inside of body/external use only).
What should I do if I do not receive my product?

If you do not receive your product within a reasonable time frame please reach out to us by sending an email inquiry to customerservice@candlesbysian.com and we will get back to you within 24-48hrs.
What if I want to return the product back or a refund?

We reserve the right to only provide refunds for unused products pnly. We will not refund any items that have been used please refer to shipping and refund policy.